ON-PREMISE LIVE CHAT SOFTWARE

When you use cloud services, you entrust a key asset of your company-your real-time business communication archive-to a third party.

Zchat is usually chosen by industries and enterprise businesses who are heavily regulated and need higher levels of security. With Zchat On-Premise solution, all data, (both chat history and website), is stored in your own MS SQL Database, not across the world!

Extract the data at any time, integrate it with your in-house CRM solution, and customize your graphics to have the look and feel of your brand.


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Live Chat Software Secure on Your Servers

Zchat runs completely self-contained on your own server. This server can be located on your own premises – behind your own corporate firewall, or you can use an ISP provided dedicated server. You can also use a cloud-based virtual server in the Microsoft Azure or Amazon Cloud services.

The server you use for Zchat does not have to be the same server that hosts your web sites. For larger installations you can load-balance Zchat across multiple servers.

chat online button

The capability for customers to click-to-chat with your agents is the most fundamental feature of Zchat and represents the next generation of e-customer service – a powerful alternative to business-as-usual online. Visitors simply click a button and they easily communicate, live and in real time, directly with your online service agents via text chat.

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Real-Time Visitor Monitoring

Real-Time Visitor Monitoring allows you to track visitors as they move through your website in real time. Our Visitor Monitoring application helps you understand traffic patterns and see the complete picture on your website. Visitor monitoring is also the foundation for proactive chat invitations.

Each visitor to your Website is tracked as they move about from page to page. Operators can view every detail about the visitor.

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Live Co-Browsing

Operator gets to know visitors are on what pages of the website, then click the page link to browse the same page. This can benefit both of the visitors and the customers, also a good way to find out the most popular webpages.

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Agent Console

ZChat always strives for simplicity and ease of use for agents. The Agent Panel has all the functions an online agent may need, for example, get visitor IP and location, check chat history, which helps to identify the most prospective customers.

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Let's get started

Your customers are already on your site. Chat with your visitors, Increase sales and conversions, make your customers happy!

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Need ZChat Cloud?

ZChat is offered as a deployable product, that you can install and manage on your own server.
If, however, you favour a hosted chat solution and wish to take advantage of a cloud-based live chat, then we invite you to consider MyLiveChat.
MyLiveChat is built on the same technology as ZChat, but delivered as a hosted solution, with a variety of monthly subscription plans.


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ZChat helps you make happy customers