| General Info | |
|---|---|
| Chat start time | {=/StartTime} |
| Chat end time | {=/EndTime} |
| Duration (actual chatting time) | {=/Duration} |
| Operator | {=AgentName} |
| Customer | {=/CustomerName} |
| {=/Email} | |
| Question | {=/Question} |
| Sender | Message | Time |
|---|---|---|
| {=Sender} | {=Text} | {=helper:FormatDate(Time,"HH:mm:ss")} |