AI on the front line. Your team in control.

Review what matters. Step in when needed.

Keep everyday support moving with AI, and give your team a clear place to review conversations, approve requested actions and respond to handoffs.

See what needs attention

Use the conversation inbox to review AI-handled threads and find requests waiting for a human. Read the conversation before deciding what to do next.

Approve important actions

Configure supported actions to request visitor confirmation or teammate approval. An accepted request is not proof that an external task is complete; review the result before telling a customer it is finished.

Improve the next answer

Review missed questions, correct the knowledge and rerun saved tests. Keep the improvement loop small and practical instead of adding more settings.

AI helps with the work you configure. Your team remains responsible for policies, exceptions and important decisions.