ZChat vs YourGPT
Agents that take actions, with a human inbox behind them
YourGPT sells AI agents that take actions across many channels, built in a no-code studio. ZChat now does the same core jobs - built-in actions, custom API tools, a flow builder, messaging channels and a phone agent - with a human inbox behind it.
Choose YourGPT when you want the widest catalogue
More model vendors, a larger set of packaged connectors, forms inside the chat, and published SOC 2 and ISO 27001 claims.
- More connectors
- More channels
- Compliance claims
Choose ZChat when the AI needs a human inbox behind it
The inbox, handoff, actions, flows and channels come with the seat, every call is logged, and you can test knowledge changes against real questions before customers see them.
- Inbox included
- Every call logged
- Regression tests
Where ZChat is still behind
Fewer model vendors and packaged connectors, no forms inside the chat, no code execution in flows, and no published compliance attestation yet.
- No in-chat forms
- Fewer connectors
- No SOC 2 yet
Capability status
| Capability | Status | Detail |
|---|---|---|
| Website chat launch | Available | Use the ZChat widget as the primary support entry point and verify conversations in the inbox. |
| Model choice | Available | OpenAI, Anthropic, Gemini, DeepSeek, Mistral or OpenRouter models, selected per workspace, on ZChat-managed keys or your own. |
| Built-in actions and custom API tools | Available | Thirteen built-in actions plus your own HTTPS tools. Each action is off until enabled, and every call is logged with arguments, status, response and latency. |
| Flow builder | Available | Step-based flows with buttons, questions, branches, tags, actions and hand-off. Not a drag-and-drop canvas, and no code execution. |
| Messaging channels | Available | Email, SMS, WhatsApp (Twilio or Meta Cloud API), Messenger, Instagram, Telegram, Discord (/ask command), LINE, Microsoft Teams and Slack. Each needs your own account credentials; the AI replies on the channel the visitor wrote from. |
| Voice and phone agent | Available | Runs on your Twilio number with speech recognition and text-to-speech, transfers to a person on hand-off, and records the transcript in the inbox. |
| Forms inside the chat | Not claimed | Not built. Flows collect answers one question at a time instead. |
| Formal compliance badges | Evidence required | Publish SOC 2, GDPR, SLA, or residency claims only when signed proof and customer-facing documentation exist. |
YourGPT vs ZChat
| Dimension | YourGPT | ZChat |
|---|---|---|
| Best fit | Teams that want the broadest catalogue of connectors, channels and models. | Teams that want AI agents that take actions and a human inbox behind them. |
| Actions and tools | Tool-calling into payment, calendar, and CRM systems, plus multi-agent workflows and code execution. Packaged connectors; no per-call audit surfaced. | Thirteen built-in actions (leads, custom fields, handoff, tickets, Zendesk/Freshdesk escalation, Shopify orders and products, reply buttons, booking, Slack, custom button, web search, Stripe billing) plus custom API tools with URL variables, encrypted credentials and a test button. Every call is logged with arguments, status, response and latency. |
| Workflow builder | Chatbot Studio - a no-code builder with API calls, code execution, forms and buttons. | Flows - buttons, questions, branches, tags, actions and hand-off to the AI or a person, triggered by the first message or a keyword. A list of steps rather than a drag-and-drop canvas, and no code execution. |
| AI providers | Model agnostic across a wide list - OpenAI, Anthropic, Google, xAI, DeepSeek and several others. | OpenAI, Anthropic, Google Gemini, DeepSeek, Mistral, and open models such as Llama, Qwen, Kimi and GLM through OpenRouter, on ZChat-managed keys or your own. |
| Channels | Web, Slack, WhatsApp, Instagram, Telegram, Discord, Teams, Messenger, and LINE. | Web, email, SMS, WhatsApp (Twilio or Meta Cloud API), Messenger, Instagram, Telegram, Discord (through an /ask command), LINE, Microsoft Teams and Slack. |
| Voice | Describes its phone agent as in beta. | AI phone agent on your Twilio number: spoken answers from the same knowledge and actions, transfer to a person, and the transcript in the inbox. |
| Knowledge training | Site pages, uploaded documents (PDF, DOCX, TXT), Notion, Google Drive and YouTube, with per-tier page and document caps. | Site crawl, URL import, Q&A pairs, document upload (PDF, Word, PowerPoint, Excel, HTML, text, Markdown, CSV), Notion sync and Google Docs, Sheets and Slides shared by link, and YouTube captions, with semantic search. Scanned PDFs and images are read with OCR. No private Google Drive folders, and YouTube import only works when the video has public captions. |
| How many sites one account covers | Chatbots are capped per tier: 2 on Essential, 5 on Professional, 10 on Advanced. | One site on the free plan. Paid workspaces can add up to 10 sites, each with its own agent name, instructions and knowledge scope. |
| Reply delivery | Streams the answer token by token as it is generated. | Also streams the answer as it is written, on OpenAI and Anthropic models in the website widget. Other channels receive the finished reply. |
| Message formats | Cards, carousels, images, forms and buttons inside the chat. | Text, clickable links, reply and link buttons, and card carousels with images - Shopify product search fills them automatically, and your own API tools can return cards. No forms inside the chat. |
| Testing a knowledge change | Lists a model testing playground as coming soon. | Save real customer questions as a regression set and re-run them after a knowledge or prompt change, with pass or fail per question. Available now. |
| Single sign-on | SSO on Enterprise. | OpenID Connect SSO (Okta, Microsoft Entra ID, Google Workspace and others), with an option to require it. |
| Deployment | Cloud only. | Cloud. For your own servers there is DChat (dchat.com), our separate self-hosted product, sold as a subscription: Community edition free with unlimited agents, Premium $19 and Enterprise $49 per agent per month. |
| Security proof | Publicly claims SOC 2 Type II, ISO 27001, and GDPR compliance. | No formal attestation yet. Secrets are encrypted at rest, webhooks are signature-checked, and every AI action is audit-logged - but that is not a SOC 2 report. |
Rechecked September 23, 2026 against the public YourGPT product, features and documentation pages. Everything in the YourGPT column is their own public claim, not something we have verified working. Everything in the ZChat column is read from the shipping code rather than from our marketing copy, including the gaps. Competitor claims change without notice - recheck before sales or legal use.
The feature lists now largely match. Argue what differs: a human inbox behind the AI, every action call logged, regression tests available now, and a self-hosted path. Concede plainly where YourGPT is ahead: more models, packaged connectors, in-chat forms, and published compliance claims.