AI Customer Support Platform

One AI agent and one inbox for every place customers write to you

ZChat is an AI customer support platform: an AI agent that answers from your content and takes actions, a shared inbox that collects every channel, and a clean handoff to your team when a question needs a person.

An AI agent that knows your business

Train it on your website, files, Notion, Google Docs, YouTube and Q&A pairs. Give each site its own agent with its own name, instructions and knowledge, and pick the model it runs on.

  • Up to 10 sites
  • Six AI providers
  • Grounded answers

Actions and scripted flows

The AI can book meetings, capture leads, look up orders and open tickets. Flows add buttons, questions and tags for the conversations you want handled the same way every time.

  • 13 built-in actions
  • Your own APIs
  • Button flows

Every channel in one inbox

Website chat, email, SMS, WhatsApp, Messenger, Instagram, Telegram, Discord, LINE, Slack, Microsoft Teams and phone calls land in the same queue with the same AI and the same handoff.

  • 12 channels
  • Same transcript
  • Assignment and SLAs

Outbound when you need it

Send email or SMS campaigns to contacts or a tagged segment. Replies come back into the inbox, unsubscribes are honoured automatically, and the AI can pick them up.

  • Email and SMS
  • Tag audiences
  • Opt-out built in

Controls a security review will ask for

Single sign-on with Okta, Entra ID or Google on every plan, MFA, roles, domain allow-lists, audit history, data export and retention settings.

  • SSO on every plan
  • MFA and roles
  • Export and retention

A loop that makes it better

See the questions it could not answer, the replies visitors marked unhelpful and the sources that failed to sync. Fix an answer once in the inbox and it becomes knowledge.

  • Content gaps
  • Answer revisions
  • Sync status

One workspace covers the AI agent, the inbox and the channels. No add-on is needed to switch on WhatsApp, actions or SSO.