Secure, on-premise Chat

Your Own Chat URL
When visitors launch your chat window from your web site, they will see a URL in the title bar of the browser. If you use a hosted service, the URL will show the live chat provider. With a self-hosted solution you have full control of the domain name. So you could use a URL like 'chat.yourcompanyname.com'. This gives the visitor added confidence.

Your Own SSL Certificate
The SSL Certificate registered to your chat URL will show your own company details and not those of the live chat provider. This will give added visitor confidence if they choose to view the certificate. This is particularly useful when providing live chat as part of existing secure pages (such as your check out area).

Full Customization
When hosting ZChat yourself you have full control over the themes & style sheets used by the ZChat Chat window. Brand your chat invites and windows to complete your customer journey.

Database Access
With the Installable Edition you have full access to the SQL database. This contains all visitor records, chat sessions, operator activity etc. You can use this to create your own reports or link to your own systems. You can also create your own security policies on the database and use existing corporate database servers. None of this would be possible with a hosted service.

Convert more visitors into customers
With live help you can convert your website from a place people go to learn about you, to a place where you are building strong relationships with each and every visitor, and converting those relationships into sales. Rather than having a potential customer simply read your marketing materials, you can let them interact directly with your organization, or collect the critical information you need to improve your business.

Features

• Proactive Chat
• Live Chat
• Visitor Monitoring
• Live Co-Browsing
• Agent Console
• Administration
• Customization
• SSL Chat Communication
• Analytics
• Transcripts