ZChat 2.0 Self-Hosted Live Chat Own the software. Own the data.

Transcripts

Conversation records

Keep a searchable history of support conversations in your own system

Transcripts matter for quality assurance, compliance, escalations, and institutional memory. ZChat stores session history where you host it, making it easier to review what happened without sending customer conversations to an outside chat vendor.

Searchable history

Find conversations by date, team member, customer details, or other session context when you need answers quickly.

Useful for coaching

Review real chat exchanges to improve response quality, handoff timing, and operator consistency.

Better audit readiness

When transcripts live in your environment, retention and governance decisions stay aligned with your own policies.

Review sessions at the list level

Scan historical conversations, find the record you need, and jump directly into detailed transcript review.

Inspect the full conversation thread

Keep timestamps, participant context, and message detail together so follow-up support is faster and more accurate.

Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.