Pricing

Plans

A workspace is on one plan, and every agent seat bills at that plan's rate: $29 on ZChat-managed AI, $15 with your own AI provider key, or $15 with AI off. The two AI plans include 5,000 AI messages a month for the whole workspace, at most 1,000 of them in one day; past either limit, new chats go to your team. No usage credits and no per-resolution fee, so the bill is easy to predict.

Just starting

Launch on the Free plan. 500 AI messages a month (up to 100 a day) is enough to launch on a small site — upgrade if you hit the ceiling.

• One-tag install
• Human inbox included
• No credit card

Growing team

Move to Managed AI for higher limits and a white-label widget, then add a seat for each teammate who answers chats.

• Higher AI limits
• More sites and campaigns
• No ZChat badge

Want your own key

Bring your own AI provider key when you want direct control of model, prompts, and provider spend.

• Lower platform fee
• Model + prompt control
• Usage on your own provider bill

Frequently asked questions

What exactly am I paying for?

Agent seats. Every seat in your workspace bills at the same monthly rate, and the rate is set by how you run your AI: $29 a seat on ZChat-managed AI, $15 a seat if you bring your own AI provider key, or run without AI. Example: three teammates on ZChat-managed AI is 3 × $29 = $87/month. The Free plan is $0, includes one seat, and needs no card.

What happens when I hit 500 free messages?

The widget keeps working and new chats go to your team; the AI pauses until the month resets or you upgrade. There is also a daily ceiling of a fifth of the monthly allowance (100 on Free, 1,000 on the AI plans), so a sudden spike pauses the AI for the rest of that UTC day, not the month. We never bill you for overage.

How many seats do I need?

One per person who answers handoffs in the shared inbox. The Free plan includes one seat, so a one-person business can run entirely free. Add seats only as teammates join the inbox.

Managed AI vs bring-your-own-key — which should I pick?

Pick Managed AI ($29 a seat) if you want one flat bill and zero provider setup. Pick bring-your-own-key ($15 a seat) if you already have an OpenAI, Anthropic, Gemini or other provider account and want to choose models and pay that provider's usage rates directly — you pay us less per seat and your provider usage lands on your own invoice.

Are there per-resolution or per-conversation fees?

No. Unlike tools that charge per AI resolution or meter message credits, your ZChat bill is flat and predictable: seats × price.

Can I cancel anytime?

Yes. Cancel in the dashboard, keep access until the end of the billing period, and your site falls back to the Free plan — the widget stays up.