Performance visibility
ZChat analytics help you understand workload, responsiveness, and customer satisfaction while keeping reports tied to your own deployment. Review trends for operators, departments, and sessions without relying on a hosted reporting product that bills you again for your own data.
See which operators are carrying the heaviest load and where staffing or routing needs attention.
Track chat patterns by hour and identify spikes so your team can plan coverage with more confidence.
Review how customers rate sessions and use that signal to improve coaching, scripts, and escalation paths.
Get a fast view of the team state, current session load, and recent support activity from the same admin workspace used to run the system.
Use role-level, volume-level, and satisfaction-level reporting to improve staffing, script quality, and response processes over time.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.