ZChat 2.0 Self-Hosted Live Chat Own the software. Own the data.

Analytics

Performance visibility

Measure service quality without exporting your support data to someone else

ZChat analytics help you understand workload, responsiveness, and customer satisfaction while keeping reports tied to your own deployment. Review trends for operators, departments, and sessions without relying on a hosted reporting product that bills you again for your own data.

Agent workload

See which operators are carrying the heaviest load and where staffing or routing needs attention.

Conversation volume

Track chat patterns by hour and identify spikes so your team can plan coverage with more confidence.

Satisfaction trends

Review how customers rate sessions and use that signal to improve coaching, scripts, and escalation paths.

Live operational reporting

Get a fast view of the team state, current session load, and recent support activity from the same admin workspace used to run the system.

Detailed charts for teams that optimize

Use role-level, volume-level, and satisfaction-level reporting to improve staffing, script quality, and response processes over time.

Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.