Internal helpdesk

Live chat for the IT helpdesk, behind your firewall

Employee support questions carry account names, ticket details, and internal systems, the kind of content that should not leave your network. ZChat installs on your own intranet server, so the helpdesk chat window on your portal never sends a byte to an outside vendor.

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Runs on the intranet

Install on a server inside your network. No public endpoint is required for staff-only chat, and no conversation leaves your infrastructure.

Answers from your runbooks

Load your internal how-tos into the knowledge base and let the AI chatbot handle password resets, VPN setup, and the other repeat questions.

Route to the right team

Departments send network, access, and hardware questions to the people who own them, with limits on how many chats each technician handles at once.

Every chat on record

Transcripts and satisfaction ratings land in your own database, with an audit log of privileged actions for internal review.

Why internal support is different

The content is sensitive by default. A customer might mention an order number. An employee mentions an account, a server name, or a document they cannot open. Self-hosting keeps that inside the boundary you already secure.

The questions repeat. Most helpdesk volume is a short list of the same requests. An AI chatbot grounded in your own runbooks resolves them at any hour and escalates anything unusual to a human with the transcript attached.

Headcount should not gate access. A one-time license means you can put chat in front of the whole company without paying per seat as the helpdesk or the workforce grows.

How the AI chatbot works

Deploy it internally

Put it on your portal this week

1. Install the server on Windows and IIS, Linux and Nginx, or Docker.
2. Run the SQL scripts against your own SQL Server.
3. Load your runbooks into the knowledge base and set up departments.
4. Drop the widget snippet onto your intranet portal.

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Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

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Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.