Agent productivity

Live chat canned responses

The same questions come up every day: hours, pricing, where to download, how to reset something. Canned responses let your agents answer them in seconds with a saved reply - consistent wording, delivered fast - so their attention goes to the conversations that actually need it.

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Answer in seconds

Save the replies you send most and reuse them instead of retyping. Response times drop on exactly the questions that don't need a fresh answer every time.

Find it with a shortcut

Each response has a title and a short shortcut, so an agent can pull up the right one quickly rather than hunting through a long list mid-conversation.

Consistent answers

When everyone draws from the same saved replies, customers get the same correct answer to a common question - no matter which agent picks it up.

What a canned response is made of

Three simple parts your agents manage from the admin area.

Part	What it's for
Title	A clear name so agents recognize the reply at a glance - "Business hours", "Refund policy".
Shortcut	A short handle to locate the reply quickly during a live conversation.
Body	The message text that gets sent - which the agent can tweak before hitting send.

Speed with a human touch

Fast on the routine, present for the rest

Canned responses handle the predictable questions so your agents spend their real attention on the conversations that need judgment. Drop in a saved reply, personalize it, and send - or write from scratch when the moment calls for it.

Pairs well with

An AI chatbot for first-line answers before a conversation ever reaches an agent.

Self-hosted

Your saved replies live in your own database, managed from the admin area, on your infrastructure.

What are canned responses in live chat?

Canned responses are saved replies your agents can reuse instead of retyping the same answer. In ZChat each one has a title, a short shortcut to find it quickly, and the body text that gets sent - ideal for the questions that come up again and again.

How do shortcuts work?

Every canned response can have a short shortcut - a handful of characters - so an agent can locate the right reply fast rather than scrolling a long list. The title describes the reply; the shortcut is the quick handle for it.

Do canned responses replace typing a real answer?

They speed up the routine parts. An agent can drop in a saved reply and then personalize it before sending. The goal is consistency and speed on common questions, while leaving room for a human touch on anything specific.

Where are canned responses stored?

Because ZChat is self-hosted, your canned responses live in your own database alongside the rest of your chat data. You manage them from the admin area, and they stay on your infrastructure.

Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

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Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.