Live chat for SaaS

In-app support your SaaS company actually owns

SaaS support is a mix of quick how-tos and real technical issues. ZChat lets an AI chatbot deflect the routine questions from your knowledge base and route the rest to a human with the full context, all on infrastructure you control, so your users' conversations never live in another vendor's cloud.

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Tier-1 deflection

The AI answers onboarding and how-to questions from your knowledge base, so engineers only see the tickets that truly need them.

Routing by team

Departments and routing send billing, onboarding, and technical conversations to the right people with concurrent-session limits.

Webhooks to your stack

Signed webhooks push chat events to Slack, Teams, Discord, or your own systems with automatic retries and a durable outbox.

Data residency

Run it in your own region on your own SQL Server, with GDPR export and erasure and an audit log for privileged actions.

Why software teams self-host support chat

You already run infrastructure. A SaaS team hosting its own product can host its own support chat on the same footprint: Windows or Linux, behind IIS or Nginx, with SQL Server as the store.

Your users' data is a trust asset. Keeping support conversations in your own database, rather than a third-party messenger, keeps a sensitive channel inside the boundary you already secure and audit.

Costs stay flat as you scale. Add agents and handle more conversations without a per-seat meter. The AI provider is yours to choose, so inference cost is under your control too.

How the AI chatbot works

Deflect, route, resolve

A support conversation, the SaaS way

1. A user opens chat from inside your app or docs.
2. The AI resolves the routine question from your knowledge base.
3. Anything technical is routed to the right team with the transcript attached.
4. The conversation, CSAT rating, and context are stored in your own database.

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Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

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Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.