Live chat for e-commerce

Live chat for online stores that keeps buyer data yours

Shoppers ask before they buy: sizing, shipping, stock, returns. ZChat puts a fast answer on every product page with an AI chatbot for the routine questions and a real agent for the ones that close the sale, all running on your own server so customer data never leaves your control.

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Proactive invitations

Trigger a chat invite based on the page a visitor is on or how long they linger, so you catch hesitation on checkout and high-value product pages.

AI answers the FAQs

The chatbot handles shipping, returns, and stock questions from your knowledge base, then hands off to a human for anything that needs a person.

Canned replies

Saved responses with shortcuts let agents answer common store questions in seconds and keep the tone consistent across the team.

After-hours capture

When agents are offline the widget collects the shopper's question and email, so no late-night buying intent is lost.

Why online stores self-host chat

Customer data stays in your stack. Names, emails, and conversation history live in your own SQL Server database next to the rest of your commerce data, with GDPR export and erasure built in for data-subject requests.

No per-agent tax during peak season. Add seasonal agents for a sale or the holidays without a bigger monthly bill. ZChat is a one-time license, so headcount changes never change the price.

It fits your existing site. Drop one script tag onto any storefront, theme the widget to match your brand, and send chat events to your CRM or fulfillment tools through signed webhooks.

Explore the feature set

Built for buying moments

From product question to completed order

1. A shopper opens chat from a product or checkout page.
2. The AI answers routine questions instantly from your knowledge base.
3. Anything that needs a person is handed to an agent with the full transcript.
4. The conversation, rating, and contact details are saved in your own database.

Try It Free on Localhost How the AI works

Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

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Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.