ZChat ZChat 2.0 Self-Hosted Live Chat

Features

Complete product, owned by you

One license. Full feature set. No hosted lock-in.

ZChat is self-hosted live chat software for teams that want modern support tooling without recurring hosted-seat pricing. You buy the software once, deploy it on infrastructure you control, and keep the data, branding, routing, and AI decisions inside your own stack.

Own the deployment

Run on Windows or Linux, in containers, or behind the web stack you already trust.

Bring your own AI

Use OpenAI, Claude, Ollama, or no AI at all. ZChat does not force a provider or markup.

Support teams move faster

Operators get live chat, routing, transcripts, analytics, and visitor context in one owned system.

ZChat dashboard
AI chatbot settings Live chat window

Everything included

A complete support platform in a single self-hosted package

No add-on tiers, no AI paywall, no separate analytics product. The capabilities below ship together and run on your own server.

Visitor experience

  • Embeddable widget with Shadow-DOM style isolation and your branding
  • Real-time messaging with typing indicators and read receipts
  • File sharing with drag-and-drop and inline image previews
  • Pre-chat form, custom fields, and department selection
  • Multi-language UI (English, Spanish, French, German)
  • Mobile full-screen layout, keyboard accessibility, and dark mode
  • GDPR cookie consent and a post-chat satisfaction rating

Agent workspace

  • Browser dashboard plus a native Windows desktop agent
  • Online / away / busy presence with automatic away detection
  • Canned responses with inline shortcut expansion
  • Private internal notes attached to each conversation
  • Agent profile photos shown in the visitor's chat
  • Department routing and concurrent-session limits
  • Block an abusive visitor's IP straight from a transcript

AI & automation

  • Bring-your-own AI: Ollama (fully local), OpenAI, or Anthropic
  • Answers grounded in your own Knowledge Base articles
  • Automatic handoff to a human with the conversation context attached
  • Proactive triggers based on page URL and time on site
  • AI-suggested replies to speed up agents
  • Auto-summaries and tagging when a chat ends

Reporting & quality

  • Live stats, daily volume trend, and a busy-hours heatmap
  • Agent leaderboard with first-response times
  • CSAT summary with rating distribution and recent comments
  • Searchable transcripts across names and message text
  • CSV export for sessions, missed chats, and the audit log
  • Email transcripts and a daily missed-chat digest

Admin & governance

  • Role-based access for admins and agents
  • Audit log of admin actions with date and actor filters
  • GDPR data export and erasure by visitor email
  • Operating-hours scheduler with timezone control
  • IP block list with CIDR ranges and auto-expiry
  • Per-IP rate limiting and hardened security headers

Integrations & deployment

  • Signed webhooks (HMAC-SHA256) for your own systems
  • Native Slack, Microsoft Teams, and Discord notifications
  • Durable delivery queue with automatic retries
  • Health-check endpoints for containers and load balancers
  • Runs on Windows or Linux with SQL Server
  • One-script install; perpetual license, no per-seat fees

Feature directory

Explore the parts of ZChat that matter to deployment, operators, and customers

Every feature below is part of the same self-hosted product. No hosted upsell path, no feature-gated AI add-on, and no separate reporting product needed to understand your own support traffic.

Live Chat

Real-time messaging with self-hosted deployment, AI flexibility, and owned support data.

Proactive Chat

Invite visitors at the right time using rules you control inside your own deployment.

Visitor Monitoring

See live visitor context before a conversation begins and respond with better precision.

Agent Console

Give operators a practical workspace for live sessions, routing, and follow-up support.

Dashboard

Manage teams, widget behavior, AI settings, and operations from one control surface.

Analytics

Measure service quality and workload trends without exporting your support data to a hosted vendor.

Transcripts

Keep searchable conversation history in your own environment for follow-up, QA, and governance.

Customization

Brand the widget, configure the flow, and shape the support experience to fit your product.

Custom Fields

Capture the business-specific context your team needs before the chat starts.

Security

Keep support traffic inside infrastructure, policies, and data boundaries you already trust.

SSL Chat

Run encrypted chat over HTTPS and secure WebSockets using certificates you control.

Modern support tooling without recurring hosted software rent

ZChat is for teams that want to own the software, own the data, and keep deployment choices in-house while still delivering a current live chat experience.

Download and test locally See one-time pricing
Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.