Guided assistance
ZChat shows operators the page a visitor is currently viewing and lets them send the exact link the customer needs — guiding people through checkout, onboarding, and troubleshooting right inside the conversation, without pushing them onto a separate remote-support platform.
Operators can see where a visitor is in the flow, which keeps instructions specific and fast.
Share the right URL in the conversation so visitors land on the product, form, or article you want them to see.
Keep the experience branded, self-hosted, and connected to the same conversation record as the rest of support.
Use visitor context from the dashboard to understand what a customer is trying to do before you respond or escalate.
Send visitors a clickable link to checkout steps, account pages, support articles, or feature views right in the chat — no hunting for the next screen.
Real co-browsing means installing software that can drive somebody else's browser. That is a heavy answer to a simple problem: most of the time the agent just needs to know where the customer is and be able to point them to the right screen.
With visitor monitoring enabled, the operator sees the page the visitor is currently viewing, how they arrived, and whether they have been before. Advice can be specific to the step the person is actually stuck on instead of generic.
Monitoring is off until an administrator turns it on, and any individual page can be excluded.
Paste a URL and it becomes clickable in the visitor's chat window. The visible label always equals the destination, so the link cannot claim one address and lead to another - a small detail that matters when you are asking somebody to click something during a support conversation.
Screenshots, invoices, logs and configuration files can be exchanged in either direction, with images shown as inline thumbnails. Uploads are validated by file signature, not by trusting the extension.
It all happens inside the widget already on your page. No browser extension, no download, no remote-access agent - and therefore no extra attack surface to review with your security team.
No, and we would rather say so plainly. ZChat gives an operator the page a visitor is currently on and the ability to send them the exact link they need. It does not take over their browser or mirror their screen, so there is no plugin to install and no remote-access surface to secure.
Through visitor monitoring, which reports the current page along with the referrer, device and visit count. Monitoring is off by default and is enabled by an administrator; individual pages can opt out.
An agent pastes a URL and it becomes clickable for the visitor. The visible text always matches the destination, so a link cannot display one address and lead somewhere else, and attachment links are restricted to an allowlist.
Yes. Files can be sent in both directions, and images appear as inline thumbnails in the conversation. Uploads are validated by file signature rather than by trusting the file extension.
No. Everything happens inside the chat widget on your own page, which is one script tag and no browser extension.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.