Seamlessly Integrate CRM Sales and Support Data

ZChat enables organizations using Microsoft Dynamics CRM Online to provide the most effective customer care solution to their website visitors.

With ZChat, your agents can live chat with your customers online and record the interaction back to Microsoft Dynamics CRM as leads or cases.

• Create Contacts/Leads/Accounts automatically, and keep track of interactions with your website visitors.
• Submit new Cases or Notes attached to Leads, including detailed debug information.
• Live chat transcripts and offline messages automatically logged as Cases or Notes.
• Map chat agents to your Microsoft CRM agents, so that cases can be submitted directly to the agent who answered the chat.