Context capture
ZChat custom fields let you gather order numbers, account IDs, product selections, severity levels, and other business-specific details without bending your support process around a generic hosted form. Add text inputs, email fields, and dropdown selects to the pre-chat form, mark any of them required, and the answers stay attached to the conversation record.
Capture the data that tells your team what kind of problem or opportunity is about to enter the queue.
Use structured context to send visitors toward the operator or department that can help them fastest.
Custom inputs stay associated with the conversation so follow-up support is better informed.
Ask for the information your team cares about instead of forcing customers through a one-size-fits-all support form.
Present the right questions at the right stage so chat starts with useful context instead of repetitive clarification.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.