ZChat 2.0 Self-Hosted Live Chat Own the software. Own the data.

Custom Fields

Context capture

Collect the details your team actually needs before a conversation begins

ZChat custom fields let you gather order numbers, account IDs, product selections, severity levels, and other business-specific details without bending your support process around a generic hosted form.

Qualify requests faster

Capture the data that tells your team what kind of problem or opportunity is about to enter the queue.

Route smarter

Use structured context to send visitors toward the operator or department that can help them fastest.

Keep context with the record

Custom inputs stay associated with the conversation so follow-up support is better informed.

Design the fields around your workflow

Ask for the information your team cares about instead of forcing customers through a one-size-fits-all support form.

Fit fields into the pre-chat journey

Present the right questions at the right stage so chat starts with useful context instead of repetitive clarification.

Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.