Know who you are talking to
ZChat files each customer under a contact, with their details, the attributes your team cares about, internal notes and every conversation they have had. Agents see the contact next to the chat, so nobody asks for the same account number twice.
Contacts are free on every edition, with unlimited agents. This page describes the ASP.NET Core edition of ZChat 2.0.5; the separate Web Forms package does not include the 2.0.5 additions.
Define the fields your business needs, such as plan, renewal date or VIP, and fill them in from the contact or the conversation.
Notes that only agents see, and a list of every conversation the contact has had, across channels.
Save a filter as a segment and come back to the same list of contacts later.
Search by name, email, phone or company, pick a saved segment, and import or export the list as CSV.
Profile, custom attributes, labels, agent-only notes and the contact's conversations sit together.
No. Contacts, custom attributes, notes, segments, merging and CSV import and export are all in the free Community edition.
Yes. Import a CSV of up to 5,000 rows at a time, and export up to 50,000 rows.
Merge the two contacts. The result keeps one record for that customer.
Contacts live in your own SQL Server database beside your conversations, free with unlimited agents.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
Live chat is free with unlimited agents. Only the optional AI assistant is billed, per agent per month.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.