ZChat ZChat 2.0 Self-Hosted Live Chat

Integrations

Free Premium

Work where your team already is

Chat notifications in your team channel, and replies from Slack on Premium

Point a ZChat webhook at a Slack, Microsoft Teams or Discord incoming-webhook address and chat events arrive as readable messages in that channel. This is free on every edition.

The two-way Slack integration is part of Premium, at $19 per agent per month: each new conversation appears in a Slack channel as a thread, the transcript follows in the thread, and a reply written in the thread goes to the customer. This page describes the ASP.NET Core edition of ZChat 2.0.6; the separate Web Forms package does not include the 2.0.5 or 2.0.6 additions.

Free

Notifications

Slack, Microsoft Teams and Discord incoming webhooks receive formatted chat events.

Premium

Two-way Slack threads

A thread per conversation, transcript lines copied across, and replies from the thread sent to the customer.

Free

Your own systems

Signed webhooks and the REST API connect ZChat to anything else. See the Developer API page.

Slack setup on one page

Create a Slack app with the chat:write and users:read scopes, paste the bot token, signing secret and channel ID, and test the connection.

ZChat Slack integration settings showing the events request URL, bot token, signing secret and channel ID fields, marked connected

How two-way Slack works (Premium)

  • Each new conversation, web chat or any channel, becomes a Slack thread
  • The transcript follows in the thread every few seconds
  • A reply in the thread goes to the customer through their channel
  • Web chat replies reach the visitor while they are still in the chat
  • Slack requests are checked with your signing secret
  • A test button checks the bot token and channel

Good to know

  • There is no built-in Zapier, HubSpot, Salesforce or Shopify integration. Use webhooks and the REST API instead.
  • Microsoft Teams and Discord receive notifications only; replying from them is not supported.

New in 2.0.6

Bots and tools you run yourself

Both are part of Premium, at $19 per agent per month.

Premium

Agent bots by webhook

Plug in your own bot, written in any language: ZChat signs each message it sends, and the bot replies with text, buttons, forms or cards, or hands over to a person. It works in the widget and on channel inboxes.

Premium

Tools the AI assistant can call

Describe an HTTP endpoint of your own, such as an order lookup, and the AI chatbot can call it while it answers. Private and local addresses are refused, header values are stored encrypted, and every call is logged. See AI Copilot.

Questions we get asked

Are Slack notifications free?

Yes. Webhook notifications to Slack, Microsoft Teams and Discord are free. Two-way Slack threads, where agents reply from Slack, are Premium.

Can agents reply to customers from Slack?

Yes, on Premium. A reply in the conversation's Slack thread goes to the customer. For web chat, the visitor must still be in the chat.

Keep your team in the tools they use

Notifications are free. Two-way Slack is part of Premium at $19 per agent per month.

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Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Only the optional AI assistant is billed, per agent per month.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.