AI for the agents, not only for the bot
Version 2.0.6 adds AI Copilot to the AI assistant. Agents can rewrite a draft, fix its spelling, change its tone, translate it or summarise the conversation from the reply box. Conversations in another language can be translated as they arrive. The AI Copilot page proposes help-center articles from resolved conversations, lists the questions the bot could not answer, manages tools the bot may call and shows what the AI was used for.
AI Copilot is part of the AI assistant in Premium, at $19 per agent per month. It runs on the model you connect: a local Ollama server, or your own OpenAI or Anthropic key. This page describes the ASP.NET Core edition of ZChat 2.0.6; the separate Web Forms package does not include it.
Rewrite, fix spelling and grammar, expand, shorten, make it friendly, professional or concise, translate into the customer's language, or summarise the conversation.
Set or detect the customer's language, read their messages translated into yours, and optionally send your replies translated. The original is kept beside each one. 44 languages.
Propose question-and-answer articles from resolved conversations and from unanswered questions. A person reviews each one; nothing is published automatically.
The AI button works on what the agent has typed. The result replaces the draft for the agent to check, undo or send; nothing is sent without them. Each agent can make up to 20 AI requests a minute and 500 a day.
Pick a date range, optional labels and a maximum, and the AI reads resolved conversations and proposes articles. Names, email addresses and phone numbers are removed before anything is sent to the model, and again from what comes back. Proposals that match an existing article are skipped. Accepting one creates a draft article.
Let the AI chatbot answer only when no agent is available, only outside business hours, or first for everyone. Limit it to chosen pages and departments. After 20 bot replies in one conversation, the visitor goes to a person.
Calls, failures and tokens by feature and by day, for the provider you use, so you can see what the AI is doing and what it costs you with that provider.
Questions visitors asked the AI assistant that it could not answer, said it did not know, or that ended with a handoff to a person are grouped by similarity. One click asks the AI to draft an article for the group, which goes to the review queue.
Describe an HTTP endpoint, such as an order lookup, and the bot can call it while it answers. Arguments only ever go into the path, query or JSON body, never the host. Private and local addresses are refused, header values are stored encrypted, answers are cut at 16 KB, one conversation can make at most five calls, and every call is logged. Up to 25 tools, each with a test button.
Conversation text goes only to the provider you configure. With a local Ollama model it never leaves your network.
The AI features switch off and live chat keeps running. Proposals, gaps and tools stay stored and readable, and come back when you renew.
No. AI Copilot is part of the AI assistant in Premium, $19 per agent per month on the agents you choose. Live chat and everything else in the Community edition stays free with unlimited agents.
The one you connect: a local Ollama server, or your own OpenAI or Anthropic API key. ZChat does not charge per AI message; the provider bills you for its own usage, and a local Ollama model costs nothing per call.
No. Proposed articles wait in a review queue. Accepting one creates a draft article, which a person edits and publishes.
Premium is $19 per agent per month, billed only for the agents you choose to cover. Live chat stays free.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
Live chat is free with unlimited agents. Only the optional AI assistant is billed, per agent per month.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.