Reporting
The Reports page breaks conversations down by status, label, department, inbox and agent for the dates you pick, with first-response and resolution times and CSAT beside each. Every report exports to CSV.
Reports are free on every edition, with unlimited agents. This page describes the ASP.NET Core edition of ZChat 2.0.5; the separate Web Forms package does not include the 2.0.5 additions.
Totals, average first response, average resolution time and CSAT, with a chart of conversations per day by status and a split by channel.
The same numbers by label, by department and by inbox, so you can see which topics and channels take the most time.
Conversations, open and resolved counts, first-response and resolution times, and CSAT for each agent.
Pick a date range, apply it, and export what you see as CSV.
The dashboard home shows live stats, a daily trend, a busy-hours heatmap, an agent leaderboard and the first-response SLA panel. See Analytics for details.
With voice on Premium, a calls report shows answered, missed and voicemail counts and talk time.
No. The conversation, label, department, inbox and agent reports and their CSV export are in the free Community edition.
Yes. Every report exports as CSV, and because the data is in your own SQL Server database you can also query it directly.
Reports run on your own server, over your own database, free with unlimited agents.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
Live chat is free with unlimited agents. Only the optional AI assistant is billed, per agent per month.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.