ZChat ZChat 2.0 Self-Hosted Live Chat

Voice Calls

Premium

Phone support

Phone calls in the same queue as chats and messages

Voice is part of Premium, at $19 per agent per month. Calls to your own Twilio number arrive as conversations. Ring agents in the browser, forward to a phone, or both, and take a voicemail when nobody answers.

You bring the Twilio account and number, and Twilio bills you for calls directly. This page describes the ASP.NET Core edition of ZChat 2.0.5; the separate Web Forms package does not include the 2.0.5 additions.

Premium

Ring agents

Ring agents in the browser with a softphone, forward to a phone number, or try the browser first and then forward. Ring time is 5 to 60 seconds.

Premium

Voicemail

Callers who are not answered leave a voicemail with your greeting. Twilio transcribes voicemails up to two minutes long, in English.

Premium

Click-to-call

Call a customer from the browser, or have ZChat ring your phone first and then connect the customer.

Calls at a glance

The calls page shows answered, missed and voicemail counts, the softphone switch, a dialler and recent calls with a link to each conversation.

ZChat calls page with call totals, a softphone panel, a call-a-customer form and a recent calls list with a voicemail

Included on Premium

  • Incoming calls as conversations
  • Browser softphone using Twilio
  • Forward to a phone number
  • Voicemail with a custom greeting
  • Voicemail transcription by Twilio, English only
  • Click-to-call from the browser or your phone
  • A calls list and calls report

Good to know

  • Live calls are not recorded. Only voicemails are kept.
  • You need your own Twilio account, phone number and, for browser calling, a TwiML App.
  • If Premium lapses, calls are still logged but no agent is rung, and callers go to voicemail.

Questions we get asked

Which tier includes voice?

Premium, at 19 dollars per agent per month. Twilio charges for calls separately on your own Twilio account.

Are calls recorded?

No. Only voicemails are recorded, and Twilio can transcribe them in English.

What happens to calls if Premium lapses?

Calls are still logged as conversations, but no agent is rung and callers are sent to voicemail.

Add the phone to your support queue

Voice is part of Premium at $19 per agent per month, alongside the extra messaging channels and the AI assistant.

Download ZChat Compare tiers
Self-hosted customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product, with live chat free to run. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

Live chat is free with unlimited agents. Only the optional AI assistant is billed, per agent per month.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.